FAQ

What is K-Beauty?
Advanced skincare focused on long-term skin health. Proven by women. Refined by SIVA for men.

Why SIVA?
Men’s skin is different—thicker, oil-prone, and shaped by daily stress. SIVA is formulated to meet those needs with precision and restraint.

Is the routine complex?
No. SIVA believes in intelligent simplicity. Fewer steps. Purpose-driven results.

Where should I begin?
Cleanse. Moisturize. Protect. Build only what your skin requires.

Where is SIVA made?
Manufactured in Korea under strict quality and safety standards.

When will I see results?
Hydration and comfort appear quickly. Visible refinement follows with consistent use.

Who is SIVA for?
Our current products are designed for men. However we're working on innovative  products for women. 

Are your beauty products cruelty-free?
Yes! All of our beauty products are cruelty-free and never tested on animals. We're committed to ethical beauty practices.

What skin types are your products suitable for?
Our products are formulated to work with all skin types, including sensitive skin. Each product page includes specific information about ingredients and recommended skin types.

Do your products contain parabens or sulfates?
We prioritize clean beauty formulations. Most of our products are free from parabens, sulfates, and other harsh chemicals. Check individual product descriptions for full ingredient lists.

Ordering & Payment

What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and Shop Pay for a fast and secure checkout experience.

Can I modify or cancel my order?
Please contact us immediately if you need to modify or cancel your order. Once an order has been processed and shipped, we cannot make changes.

Shipping & Delivery

How long will it take to receive my order?
Orders typically ship within 1-2 business days. Delivery times vary by location but generally take 3-7 business days within the US.

Do you ship internationally?
Yes, we ship to many countries worldwide. Please note that some products may have shipping restrictions based on local regulations.

Returns & Exchanges

What is your return policy for beauty products?
We accept returns within 30 days of delivery. For hygiene reasons, products must be unopened and unused with original seals intact.

What if I have an allergic reaction?
If you experience any adverse reaction, discontinue use immediately and consult a healthcare professional. Contact us for return assistance.

Have a question that's not answered here? Feel free to contact us – we're happy to help!